Nearly all businesses today have an online component. It’s how the majority of people search for an access services and products. Hence, it’s very important to have an online presence if you want to succeed. which Is why, there is a definite need for an IT support team that’s always on call.
Not only does this imbue a sense of security and calm for a business, it also has objective advantages. These include cost savings, improved efficiency, and better response times to cyber-attacks. So, here are 7 advantages to 24×7 tech support.
1. Remote Support
Remote support is a great advantage that is available to most businesses today. There are luckily tools that are built in to business systems by IT that will allow problem solving remotely. These include network connection issues, basic errors, and even compatibility issues. Also, with cloud computing, it’s possible for IT teams to improve and update systems without any lulls during work. So a company can carry on with their work and submit assignments while systems are updated in the background.
2. 24 Hour Support
24-hour IT services were a dream before remote connectivity became a reality. This would allow a company to be vulnerable to hacks and cyberattacks during non-work hours. There would hardly be a tech support person on call at the time to resolve the issue. Even with the best security systems in place, hacks would manage to do damage at the time.
Today, the scenario is quite different. Due to the brilliant advances in technology in this day and age, it’s completely possible. 24-hour tech support can help with fixing problems remotely and at a moment’s notice. Not only that, but tech support has now installed systems within businesses to improve their response time.
When hacks or intrusions occur within a system, the system is wired to respond instantly. It either alerts the right person, or begins a process of backing up information and closing off systems to intrusions. All of this would never be possible without a capable IT support services team.
3. Quick Resolution of Issues
Having an IT team that’s on call all the time helps to reduce the response time related to major issues. These could be small errors which have occurred or attacks that are currently happening. Without a major IT team in place, this wouldn’t be possible.
Chiefly, the presence of an individual that can solve these problems is a huge relief for a company. They can provide onsite support if necessary, or guide you through any problems. Also, if there’s a minor problem with a quick fix, the presence of an IT team will boost efficiency. It will get rid of any hold ups or any major hiccups and not affect workflow.
4. Employee Training
Another great advantage of having 24-hour IT support is the employee training. Employees working in tech should know quick fixes to errors or how to respond to intrusions. Hence, an IT team can train them to do so. This doesn’t just have the potential to improve efficiency, but to prevent hacks or intrusions from happening in the first place.
If employees are taught how to react to problems, learn quick fixes to problems, etc. they can improve efficiency. However, if they’re also trained to recognize suspicious emails, files, or report suspicious behavior, they can save a business money.
For example, the more that employees are trained to recognize phishing attempts, the safer their company can be. The more that they’re trained to follow protocol or made to feel at home with security measures, they can adapt. Onboarding employees with 2 factor authentication techniques and biometric authentication, etc. can improve security.
IT teams can more effectively implement this process to speed it up and make it more efficient.
5. Cost Reduction
As outlined above, one of the most objective and tantalizing advantages of tech support is cost reduction. It’s a financially and economically sound decision to get tech support. Resolving small errors and preventing large hacks is an economic boon from all angles. Not only that, but an It team can help improve the hardware and software setup in a company. This can lead to greater efficiency, a higher ROI, and thus, greater profits.
6. Lowering Risk
By hiring an IT team that is on call 24 hours, businesses reduce their risk of cyberattacks. IT partners from outsourced firms have industry certifications and standards. These can’t be achieved inside a business that doesn’t solely focus on IT. Hence, if your business isn’t concerned with electronics, IT, or software in some way, outsourcing is your best bet.
With outsourcing, you get an IT team that has years of experience in dealing with all sorts of attacks. They’ve also probably seen a greater variety of IT problems and issues and have adopted best practices to solve them. Their onboarding process is also probably better than a single IT professional. So, it’s in your best interests to hire an outsourced IT team for 24-hour tech support.
7. Agility with IT Support Services
IT teams usually keep your organization up to date with the latest tech in both hardware and software. They help you with security patches, adopting best practices, and upgrading equipment. This is invaluable to a company that is concerned with an online presence.
Hackers, malware, phishing attempts, ransomware attacks, etc. can cripple businesses. With IT teams, you’ll be more likely to stay one step ahead of the competition and the enemy.
24×7 IT support services are a boon to all companies today. Not only do they help improve already existing cloud architecture, but they help onboard employees and improve security.