Latest AI features that recognize meaning, concepts, and context are creating surprising opportunities for machines and knowledge workers to collaborate. Researchers can now add value to AI quality control, fine-tuning, and training. Systems can support the human workforce’s knowledge and experience and, in certain cases, effectively support experts. Such systems are going to prove to be more reliable than previous data-driven devices because they more diligently match human intelligence.
Knowledge workers are those who think, invent, determine, and implement expertise in non-routine information processing systems on most points. Around Sixty percent of more than 140 such professionals polled as part of a wider worldwide survey on Artificial Intelligence in the industry said their previous job descriptions were quickly becoming outdated in the context of the collaboration with Artificial Intelligence.
Following are some ideas on how they can improve and help knowledge workers through AI:
- It Works as an Interpreter
Understanding medical diagnosis is an area where Artificial Intelligence is likely to be more common. When Artificial Intelligence provides an assessment, the algorithm’s logic isn’t always clear to the physician, who should eventually explain the treatment to the patient—this is known as the black box issue. And today, American multinational technology company Google has designed a program that provides an interpreter for individuals and unlocks the black box. For example, a doctor evaluating an Artificial Intelligence cancer diagnosis may also want to understand how thoroughly the design perceives various considerations it assumes about a patient’s record, whether the affected person has previously received treatments, and so on.
American multinational technology company Google also enables health providers to add ideas to the program they think essential and to check their findings. For instance, the specialist may wish to assess if considering a component that the program had not earlier been considered as the status of some cells altered the assessment. Several times in high-stakes operations, specialists always have a checklist of ideas that they value. People wouldn’t want to be provided a list of ideas; instead, they need to be able to tell the program the ideas they are concerned about.
- Make Systems Easy to Understand
Companies have expanded their usage of devices to gather statistics at different stages in their system to evaluate risks as cyber safety issues have grown. Therefore, several of those data-driven solutions do not combine data from various sources. It also lacks the common-sense expertise of cybercrime professionals, who interpret the variety and diversity of attacker intentions, as well as typical external and internal threats and the level of threat to the company.
- Use Artificial Intelligence to Assist Novices
Artificial Intelligence may quickly transform novices into experts. HP proved this by analyzing 2 years’ valuation of call records for a client’s customer service center using their Artificial Intelligence lab’s abilities. The customer service was employing a queue-based technology for scheduling client calls and emails, leading to excessive response time and low-quality service. Its intelligent platform is able to identify every agent’s distinct skills and the agent’s prior understanding of a certain type of consumer request. Such skills are being utilized to route incoming phone calls and messages to operators who have previously handled requests for help. The consumer service center has witnessed a forty percent increase in first call resolution and a fifty percent decrease in the number of calls.
While customer care representatives gain new talents, the AI program automatically upgrades their knowledge, removing the requirement for them to physically upgrade their abilities in their Hrm database. Furthermore, as the representative’s understanding grows, the program learns to send increasingly complicated tasks to her.
- Plan the Working Activities of Human Professionals Using Artificial Intelligence Tools
Since several types of professionals are rare, they do not produce vast volumes of data. However, machine learning and deep learning, the basis of many Artificial Intelligence advancements, require massive amounts of data to build and train systems from scratch. In the coming years, you will see many top-down solutions that require significantly less input for training and testing purposes, allowing them to collect and integrate workers’ specific expertise.
Imagine the recent event held in Brittany, France. Individuals competed to see which clinical imaging technology could detect which equipment a physician was using at any one time during a noninvasive cataract operation. The winning Artificial Intelligence machine vision technology was programmed in 6 weeks on just fifty images of cataract treatment, forty-eight by a famous doctor, three by a doctor with one year of training, and another by a trainee.
Health workers can use precise tool classification models to systematically assess surgical processes and search for methods to enhance them. Companies might use these technologies for report generating, operational education, and potentially legit reasoning assistance for doctors in the upcoming operation theater.
As this instance illustrates, pioneers and engineers from all fields are building Artificial Intelligence to be more readily educated and assessed by professionals and include their incredibly important and often limited information. To immediately take leverage of the new opportunities, companies will need to invest their Artificial Intelligence budget properly.
To maximize the value of both their knowledge workers and their systems, companies will have to rethink how professionals and technology collaborate. Just like today’s Artificial Intelligence algorithms boost the skills of regular employees, tomorrow’s technologies will raise knowledge and workers’ productivity to previously impossible degrees of consistent performance.
- Transformational Leadership Should Not Be Overlooked
Companies should not overlook organizational change. New AI-powered collaborating systems significantly influence the company environment, even though not all workers will adopt this new style of working right away. Whereas our polls show that workers are primarily optimistic about Artificial Intelligence and machine learning, there are already a lot of implications and misunderstandings about Artificial Intelligence as a cause of job loss. Keep in mind the influence of organizational change, particularly the necessity of training, strong communication, and, most importantly, worker involvement during the journey.
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The Bottom Line to Enhance Knowledge Worker Productivity with AI Cloud Collaboration Platform
Artificial Intelligence will undoubtedly confront some hurdles when it enters the industry in the coming several years.
It shifts away from chaotic conditions and toward recognizing how companies can utilize innovation more efficiently, support knowledge workers and enable better work.
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