ServiceNow is the premier enterprise cloud platform for IT service management (ITSM) to design, deploy, manage, and optimize IT services within the organization. ServiceNow Federal is classified as a platform-as-a-service (PaaS) which encompasses comprehensive modules specific to enterprise services, help desk, human resources, software development, project management, legal, finance, marketing, vendor management, and field operations fully integrated for resource and cost tracking. Organizations have experienced significant positive value from enterprise-grade unified platform from enhanced visibility into productivity, workflow coordination, and ability to rapidly build custom integrated components for changing business requirements.

Cloud Based Modern Enterprise ITSM – ServiceNow

SNOW IT Service Management capabilities:

Corporations and Enterprises find some of the most important benefits from SNOW and CCT to include:

  • Incident Management
  • Problem Management
  • Change and Release Management
  • Benchmarks
  • Cost Management
  • Configuration Management Database
  • Asset Management
  • Service Catalog
  • Knowledge Management
  • Survey and Assessment
  • Service Level Management

SNOW Solutions with CCT

  • Application Development – Built-in IDE environment for creating, deploying, and integrating applications
  • Unified platform – No compatibility issues between integrating legacy enterprise systems
  • Help Desk ready – Total solution for change, release, cost, and problem management
  • Service Automation – Custom workflows connected to digital automation
  • Project Management – Full life-cycle task assignment and status tracking

The ServiceNow platform drives immediate value for organizations through faster incident response, greater resource coordination, fewer technology outages, improved integration between processes and outcomes, and a huge savings in time at all levels of the organization. In addition, ServiceNow is FedRAMP security certified which meets U.S. Federal Government risk management and security standards.

ServiceNow logo is a trademarks of ServiceNow, Inc. or its affiliates in the United States and/or other countries.


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